General Questions

What is WP Rocket?

WP Rocket is a caching and performance optimization plugin to improve the loading speed of WordPress websites. You can install and configure WP Rocket in less than 3 minutes!

Why is a fast site important?

A fast site is important primarily for visitors who may leave a website that is too slow, but also for SEO performance since search engines consider website speed as a ranking factor.

What makes WP Rocket better than other caching plugins?

WP Rocket integrates all the latest features in terms of performance: lazy loading of images, deferred loading of JavaScript, concatenation and minification of CSS and JavaScript files. We also have a preload and sitemap preload feature, so that when human visitors come to your site, they immediately get the fast, cached version of the page.

While being extremely complete, WP Rocket is also very simple to configure even for beginners. Unlike other plugins, you don’t need to be a rocket scientist to configure ours.

Can I switch easily from other caching plugins, like W3 Total Cache or WP Super Cache to WP Rocket?

Yes, It is easy to do. Any caching plugin you are using has to be disabled through your admin panel before setting up WP Rocket, to avoid conflicts.

How can I measure how fast my website is?

You have to specifically test the load time of your website by following the instructions provided in the following blog post: 

How To Correctly Measure Your Website’s Page Load Time

What are performance ratings?

Performance ratings are mainly indicators of good practices. Ratings tools check that the optimizations have been made. These ratings do not indicate, however, the actual speed of a site. Good ratings do not guarantee a fast site and vice versa. The actual page load time is the most important metric to look at.

Is WP Rocket compatible with … ?

The answer is most probably: YES! Please check out this Compatibility section for detailed information.

Does your plugin support WordPress Multisite?

WP Rocket cannot be network-activated in a WordPress Multisite installation, but it can be activated on each sub-site individually. 

If you use subdomains or subfolders, one license is sufficient. However, if you have a domain name per site (aka domain mapping), you will need an additional licence for each one.

Can I use WP Rocket on my WooCommerce website?

Absolutely! Our plugin is fully compatible with WooCommerce.

Does WP Rocket run on websites hosted by WordPress.com?

Yes, if you have a Business or eCommerce plan on WordPress.com, you can install WP Rocket on your websites.

If you have opted for a Personal or Premium plan, you cannot add WP Rocket or other plugins to your websites.

Is WP Rocket compatible with all browsers?

Of course! All browsers benefit from the optimizations made by WP Rocket.

Is WP Rocket GPL?

Yes.

Licenses

Do you have a trial version?

We do not have a trial version of WP Rocket, but we do have a 14 days money-back guarantee. This is our refund policy in full.

You can read more information here regarding our decision regarding trial offers and what we offer instead.

Does my License include the CDN?

WP Rocket Licenses do not include our CDN. RocketCDN subscriptions can be purchased additionally, at $7.99 / month, per website.

Where can I find my License key?

The validation of your license happens in the background when you activate the plugin. There is no need to copy/paste any API or license key.

Can I use WP Rocket on my customers’ websites?

Yes, you can use our Infinite License to set up WP Rocket on your customers’ websites, unless you are offering hosting services. We also have an Affiliate program that you might be interested in.

Can I use the Single License on subdomains / subfolders?

Yes! Your top level domain will count as one website, so you can use the plugin on subdomains and installation subfolders. You can find detailed information on this matter here: How many sites is my license key valid for?

Can I upgrade my License?

Yes, you can upgrade your License if you wish to use WP Rocket on more websites, and you will only pay for the difference between the two plans. 

To do so, you need to log into your WP Rocket account and go to the License tab. Once you scroll down, you will see the option to Speed up More Websites by upgrading to the Plus or Infinite. 

Please keep in mind that upgrading increases the number of websites you can use the plugin on, but it does not affect the expiration date. If your License is expired or will expire soon, you should renew first to extend the valid period at a lower rate.

I upgraded my License but the expiration date did not change!

When you upgrade your License, you increase the number of websites you can use WP Rocket on, but the expiration date will not change. If you upgraded an expired or almost expiring License, please contact us for assistance.

What happens when the License expires?

You will receive an email reminding you that the License expires, offering you to renew at a discounted price. This ensures that you will continue to receive plugin updates and access to support. 

The latest version of WP Rocket released at this point will continue to operate on your website(s).

Once the License is expired, the renewal can only be done at full price. The 30% off discount will no longer be available.

Do you offer Lifetime Licenses?

No, we do not have Lifetime Licenses. All our Licenses are valid for 12 months.

Our Infinite License refers to the number of websites WP Rocket can be used on, but it still needs yearly renewal for continuous access to technical support and plugin updates.

Billing

What payment methods do you accept?

We use Stripe & PayPal’s secure payment systems, which allows us to accept credit card payments as well as PayPal payments.

Why is my payment rejected?

If you are paying via credit card, please make sure your bank allows overseas transactions. 

For PayPal purchases, you must have a valid card linked to your account, as payments using online funds will not be accepted.

Will my License renew automatically?

Yes, by default the auto-renewal is enabled on your account so your License is automatically renewed every year, with a 30% discount.

What are the renewal rates?

You can quickly and easily renew your License at 30% off the normal price, while your License is valid. The Infinite renewal is $174.30, the Plus renewal is $69.30 and the Single renewal is $34,30. Coupon codes or other promotional discounts do not apply to renewals.

How can I cancel the auto-renewal of my License?

You can choose to disable the auto-renewal through the Billing tab of your WP Rocket account.

Will I get an invoice?

For every transaction, an invoice will be generated and it can be downloaded from your WP Rocket account, under the Billing tab. Next to each purchase, you will see the option to download the invoice in PDF format. 

Why is my invoice in USD?

Our company is based in the European Union, nevertheless, we only use US Dollars for all of our product prices, billing charges, and invoicing. Providing an invoice in Euros or your local currency is not possible.

Account

I signed up with the wrong email address!

If you entered an incorrect email address while buying WP Rocket, please contact us to have your information updated as soon as possible.

I bought your plugin but I did not get an email with the credentials

Your email server could be blocking our emails as spam. Please ask your webhost to whitelist our domain, wp-rocket.me, and this IP: 209.61.151.224 . For assistance with accessing your account, please contact us as soon as possible.

How can I change my password?

You can change your password by resetting it here. Enter the email address that you signed up with, and you will receive a link to create a new password.

What should I do if I am not satisfied with the results?

We firmly believe in and stand behind our product 100%. However, we understand that it cannot work perfectly for everyone, all of the time. 

We strongly recommend you to reach out to our Support team for assistance as soon as possible. Our Rocketeers will do their best to help you resolve any issues you ran into. 

If we cannot reach your desired resolution, we can issue a full refund within 14 days of your purchase date. After 14 days, no refunds can be processed.You can submit a refund request by contacting us here. Please note that by purchasing the plugin, you agree to our terms and conditions, which include our Refund Policy as well.