Support is a collaborative process – we share the common goal of wanting to solve your problem! The more clearly you can explain your issue, the faster and more effectively we can help you.
- Take screenshots of your problem and use a service like Dropbox, Jumpshare, Cloudapp or similar to send us links to the screenshots.
- State your issue or question clearly. If there are multiple issues, separate them with bullet points or a list.
- If your question is related to a speed test (GTmetrix, Pingdom etc), please share with us the URL of the report you are viewing. This is much preferred to copy/pasting results into the email or sending screenshots of the report.