Which are the best live chat plugins for WordPress?

Searching for the best live chat plugins for WordPress?

In this post, I’ve gone hands-on with 5 great options to help you find the best tool for your needs.

For each plugin, I’ll share:

And because we always keep website performance in mind here at WP Rocket, I’ll also share more about the performance effect of each plugin to help you find the fastest chat plugin for WordPress.

Let’s go straight to the plugins, starting with…

1. Tidio Live Chat

Tidio Live Chat is a popular live chat plugin at WordPress.org, where it’s active on 40,000+ sites with a 4.8-star rating.

Here’s what the default styling looks like for the live chat box. You can also customize a lot about its looks in Tidio’s settings:

Is Tidio Live Chat the best live chat plugins for WordPress?

Key Features & Pricing

To chat with visitors, you can use the Tidio web interface. Or, Tidio also includes dedicated chat apps for:

Other relevant features are:

Tidio’s basic live chat functionality is 100% free for up to 3 chat operators. For more chat agents or extra features (like automation), plans start at €15 per month.

Setup

Tidio Live Chat is super easy to set up, which is one of the benefits of this plugin.

Once you install and activate the plugin from WordPress.org, you’ll need to create a Tido account, which you can do with the click of a button:

How to create an account with Tidio Live Chat

Then, your chat is active right away. You’ll also see another button that will take you to the Tidio website where you can enter your account information to complete the setup process:

How to configure your account with Tidio Live Chat

Then, you’ll be able to manage your chat settings and interact with visitors from the cloud dashboard:

Tidio Live Chat cloud dashboard

Performance Effect

With the default settings, Tidio added:

2. WP Live Chat Support

Unlike most live chat plugins for WordPress, WP Live Chat Support is a 100% native WordPress solution. That is, you’ll manage everything from inside your WordPress dashboard, instead of using a third-party interface.

You also have the choice of whether to host all the functionality on your own server or use WP Live Chat Support’s server, which is another unique part of this plugin’s approach.

Here’s what the chat box looks like by default:

Is WP Live Chat Support the best live chat plugin for WordPress?

Key Features & Pricing

WP Live Chat Support lets you chat with visitors from inside your WordPress dashboard. Or, with a $29.95 extension, you can also get access to apps for Windows, iOS, and Android.
Other relevant features include:

There’s a free version at WordPress.org. After that, the Pro add-on starts at $15 to let you use unlimited agents and add other features.

Setup

As soon as you install and activate the plugin from WordPress.org, your live chat is active.
To customize its styling and functionality, you can head to Live Chat → Settings in your WordPress dashboard:

You can chat with people right from your WordPress dashboard by going the main Live Chat area:

How to use live chat area in WP Live Chat Support

Performance Effect

With the default settings, WP Live Chat Support added:

3. LiveChat

LiveChat is a popular SaaS live chat tool that’s easy to integrate with WordPress thanks to a dedicated plugin. It has a great interface and feature list, but there’s no free version (though you do get a 30-day free trial to test it out).

Here’s what the default LiveChat chat box looks like:

Is LiveChat best live chat plugin for WordPress?

Key Features & Pricing

To justify its price, LiveChat has a lengthy feature list, including:

After the 30-day free trial, LiveChat’s plans start at $16 per month per logged-in agent.

Setup

To set up LiveChat, you can install the free LiveChat plugin from WordPress.org and then follow the plugin’s prompts to create your LiveChat account and sync it with WordPress:

How to use LiveChat plugin settings in WordPress

Then, you’ll do everything else in the LiveChat cloud interface. LiveChat also includes a setup wizard to help you configure the most important settings:

How to use LiveChat plugin configuration wizard

And then you can respond to visitors and manage other settings from the dashboard:

How to use Livechat plugin settings dashboard

Performance Effect

With the default settings, LiveChat added:

4. Tawk.To Live Chat

Tawk.To is a popular free live chat service that you can easily add to your site thanks to its dedicated plugin at WordPress.org.

The most unique thing about this tool is that it gives you all the features for free, which is why Tawk.To is used by more than 1 million websites.

Here’s what the default widget looks like:

Is TawkTo the best live chat plugin for WordPress?

Key Features & Pricing

Tawk.To is 100% free for all the features. You can pay $12 per month to remove the Tawk.to branding – but you do not need to pay for a single feature.

Here are the most relevant features:

Setup

Setting up Tawk.To is easy. First, you install the free plugin from WordPress.org. Then, it will prompt you to sign in to your free Tawk.To account (or register a new account):

How to use Tawk.To plugin settings in WordPress

Once you do that, you’ll manage most other settings in the Tawk.To cloud dashboard, which is also where you’ll chat with your visitors:

How to use Tawk.To plugin dashboard

Performance Effect

With the default settings, Tawk.To added:

5. Drift

Drift is a WordPress live chat plugin that’s more focused on marketing and sales than customer support. So if your goal is to engage with prospects to make a sale, you might prefer Drift as that’s what its feature set is tailored towards.

Is Drift the best live chat plugin for WordPress?

Key Features & Pricing

Drift lets you chat through the cloud dashboard, as well as dedicated apps for iOS and Android.

Drift’s other features lean more towards marketing/sales with features for:

Drift has a limited free plan for a single user. After that, paid plans start at $50 per month.

Setup

Drift has a dedicated WordPress plugin, but you’ll still need to manually paste in the Drift JavaScript code snippet (which you get after creating a free Drift account):

How to configure Drift plugin in WordPress

When you create your Drift account, it will take you through a basic setup wizard:

How to use Drift plugin settings wizard

Then, you’ll be able to manage other settings and chat with visitors from the Drift cloud dashboard:

How to use Drift plugin dashboard

Performance Effect

With the default settings, Drift added:

What’s The Best WordPress Live Chat Plugin?

Now for the million dollar question – which of these tools should you use?

Well, based on our testing, Tidio is the fastest chat plugin for WordPress in terms of the file size and requests that it adds. At just 218 KB and 9 requests, its “weight” was much lower than all of the other live chat plugins. It’s also free for up to 3 agents and has a great modern design.

If you want a WordPress-specific solution, WP Live Chat Support is definitely the best option for you. And if you want the most features for free, Tawk.To definitely has the most generous free feature list of any live chat plugin out there.

Finally, LiveChat is pricey but has a deep feature list, and Drift is a great option if you’re more focused on sales.

Any other questions about these WordPress live chat plugins? Let us know in the comments!

Author's avatar

Colin Newcomer is a freelance writer who spends his days inside the WordPress dashboard. He lives a life of danger, riding a scooter through the chaos of Hanoi.

13 comments

Drfit's interface looks a lot like something I used in the past; Freshchat (https://www.freshworks.com/live-chat-software/) by Freshworks (the people behind also FreshDesk and FreshSales).

But that was not the reason I wanted to reply; I wanted to throw another thing into this Facebook Messenger; https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin/

It might lack some things other chat clients have but ... it directly integrates for the company / website as a backend and for the enduser as a front end.

Anyway wondering how that holds up compared to the others.

The plugins you listed are good. I'm expecting the chat plugin that integrates my watsapp. So that if any of my customer starts a chat then notificayion should come to my watsapp or any other IM. So that I can reply back easily. Is there any plugin like this for wordpress?

    Hi Shilpa, there are several plugins that allows you to implement a WhatsApp chat button on your site. They are specifically dedicated to WhatsApp chats, though, so they're a bit different from the type of live chat plugins we mention in this post :)

I’m surprised Intercom was left off of this list. How does it compare?

    Hi Jason, Alice from WP Rocket here. Thanks for your input! Intercom is a help-desk software, a tool way more complex than a live chat plugin. That's why we chose not to include it in this list :)

Thanks for this great blog post !

I always complain about the fact that the live chat solutions that i use, add too much bloat to the websites i am working on.

This blog post is really pushing me to try Tidio and see if i see any improvement :)

Cheers

What about Zendesk? Any comment?

    Hi Jin, this article was about free chat plugins. That's why we didn't talk about Zendesk, which is a great tool. :)

Actually testing Tidio, thanks to you. Inbelievable quality for a freemium. Thanks

Best evaluation

Yes, thats why I use Tidio a year ago on all my woocommerce. Fast, light, nice and feature rich. Thanks for your post.

WP Live Chat has a virus/malware issue now are there any other replacements ?

Hey Collin!

Great blog. It’s quite in-depth and you’ve done a splendid job on comparing the five live chat software plugins for WordPress based on price, features and even setup.

Except, I feel as if you could have added more options like ProProfs Chat and others to the list to give readers more options to choose from. Plus, you could have added a setup video for each option. I mean as a reader I felt that what if there were videos that explained the setup process. Just a suggestion though.

Kudos for coming up with such a detailed blog!

Add a comment
Your email address will not be published. All fields are required. Comment policy: We love comments and appreciate the time that readers spend to shader ideas and give feedback. However, all comments are manually moderated and those deemed to be spam or solely promotional will be deleted.

Get a Faster Website in a Few Clicks

Setup Takes 3 Minutes Flat

Get WP Rocket Now What are you waiting for?

{"cart_token":"","hash":"","cart_data":""}